Welcome to Krayon! By accessing and using our website (www.krayongrains.com), you agree to comply with the following Terms of Service. Please read them carefully. If you do not agree with any of these terms, you should not use the website.

1. Acceptance of Terms

By accessing or using the Krayon website, you agree to be bound by these Terms of Service and our Privacy Policy. We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of the website constitutes your acceptance of these changes.

2. Use of Website

You agree to use the Krayon website solely for lawful purposes and in accordance with these Terms of Service. You are prohibited from using the website in a way that could damage, disable, overburden, or impair the website or interfere with any other party’s use of the website.

You agree not to:

  • Engage in any fraudulent activities or unlawful conduct.
  • Upload or transmit viruses or other harmful files that could disrupt or harm the website’s functionality.
  • Use automated tools or scripts to scrape, crawl, or index the website’s content.

3. Products and Pricing

Krayon sells a variety of products including rice, dal, masalas, and other food products. We strive to provide accurate product descriptions, prices, and availability; however, errors may occur.

Pricing: All product prices on the website are listed in INR (Indian Rupees) and are subject to change without notice. We reserve the right to modify product pricing, descriptions, and availability at any time.

Product Availability: While we aim to keep products in stock, availability is subject to change. In case a product is out of stock, we will inform you as soon as possible and provide alternatives or issue a refund.

4. Ordering and Payment

By placing an order on the Krayon website, you are offering to purchase a product subject to these Terms of Service. Once an order is placed, you will receive an order confirmation email detailing the items purchased, pricing, and shipping information.

Payment: All payments must be made through our secure payment gateway. We accept various payment methods, including credit/debit cards, UPI, and net banking. By providing payment information, you authorize us to charge your payment method for the total order amount, including taxes and shipping.

Shipping: We will make every effort to ship your products promptly. Shipping times and fees are displayed at checkout. Delivery times may vary based on your location.

5. Returns and Refunds

We want you to be satisfied with your purchase. If you’re not completely happy with your order, please refer to our Refund and Return Policy for the terms regarding returns, exchanges, and refunds.

Please note:

  • Returns are only accepted for products that are damaged or defective.
  • Refunds will be processed as per our Refund Policy after we receive the returned product.

6. User Accounts

To make a purchase, you may need to create an account on the Krayon website. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.

Account Security: You agree to notify us immediately of any unauthorized use of your account.

7. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Content and Intellectual Property

All content on the Krayon website, including text, images, graphics, logos, and product descriptions, is the property of Krayon and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our website without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Krayon is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products. Our liability is limited to the amount you paid for the product in question.

10. Termination

We reserve the right to suspend or terminate your account and access to the website at our discretion, without notice, if we believe you have violated any of these Terms of Service. Upon termination, your right to use the website will immediately cease, and you must promptly destroy all copies of any content you have obtained from the website.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes or claims arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in [City, India].

12. Dispute Resolution

In the event of a dispute arising from the use of this website, we encourage you to contact us directly to resolve the matter. If the issue cannot be resolved informally, it will be settled through binding arbitration in accordance with the laws of India.

13. Contact Us

If you have any questions about these Terms of Service or need assistance with your order, please contact us:

Krayon Grains
Call: +91-9810777678
Email: info@krayongrains.com